Terms of Use

Last updated: July 24, 2023

Please be advised that this agreement contains an arbitration provision in Section 9 below that affects your rights under this agreement. Except for certain types of disputes mentioned in that provision, you and CZIF (and its partners and affiliates, including without limitation CZI, LLC) agree that (1) disputes between us will be resolved by individual binding arbitration, and (2) you and CZIF (and its partners and affiliates, including without limitation CZI, LLC) waive any right to participate in a class-action lawsuit, class-wide arbitration, or any other representative action.

Introduction

These Terms of Use (the “Terms”) are entered into between the Chan Zuckerberg Initiative Foundation, a 501(c)(3) nonprofit private foundation (“CZIF”, “we”, “us”, or “our”) and anyone who accesses and uses the website and its associated features (“User” or “you”) located at https://synergies.rareasone.org/ (the “Website”). The Website along with its features and related services shall be referred to as the “Services.”

The purpose of the Services is to provide a tool that will help patient-led organizations that are driving forward research in rare disease to identify areas of shared experience and interest, to connect and learn from one another’s experience, and to support long-term tracking of organizational and scientific progress. The Services are provided in close collaboration with the Chan Zuckerberg Initiative, LLC (“CZI LLC”) who is our technology partner, focusing on the infrastructure, security, and compliance of the Services.

1. Use of the Services

Use of the Services are governed by the Terms and our Privacy Policy (the “Privacy Policy”), which identifies the personal information that we collect and how we use that information. If you do not agree to the Terms and our Privacy Policy, then do not access or otherwise use the Services.

2. Limitations on use

By accessing and using the Services, you agree not to:

  • spam and send marketing materials to contacts you find on the Services;
  • use the Services to gather personal data for commercial mailing lists or databases;
  • attempt to disable, avoid, or circumvent any security or access restrictions of the Services;
  • strain the infrastructure of the Services with an unreasonable volume of requests, or with requests designed to impose an unreasonable load on information systems underlying the Services;
  • access or use, or attempt to access or use, the Services to take any action that could harm us, other Users, or any third party, or use the Services in any manner that violates applicable laws or infringes or otherwise violates third party rights, including their privacy rights; or
  • encourage or help anyone in violation of these Terms.

3. You license to us

Our Services enable some Users to provide certain contact information and search for patient-led organizations that are driving forward research in rare disease so that you can learn from each other. In using the Services you agree to the following:

  • If you provide us information, you agree to only provide information that does not violate the law nor anyone’s rights (including intellectual property rights and privacy rights).
  • If you provide your personal information, it is subject to our Privacy Policy.
  • By submitting suggestions or other feedback related to our Services to us, you agree that we can (but do not have to) use and share such feedback for any purpose without compensation to you. We will honor any limits we agree to at the time we collect feedback.

4. ​​Intellectual Property Rights

Subject to the Terms, we grant you a limited right to access the Services, and we reserve all of our intellectual property rights and other proprietary rights in the Services. Using the Services does not give you any right, title, or interest in our Services or the content or information made available through our Services that is not already yours. Trademarks and logos used in connection with the Services are the trademarks of their respective owners. Our logos and other trademarks, service marks, graphics, and logos used for our Services are trademarks or registered trademarks of ours or our licensors.

5. Disclaimer

TO THE EXTENT ALLOWED UNDER LAW, WE (AND OUR SERVICE PROVIDERS AND LICENSORS) (A) DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS (E.G. WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, OR THAT THE INFORMATION IS ACCURATE OR COMPLETE); (B) DO NOT GUARANTEE THAT THE SERVICES WILL FUNCTION WITHOUT INTERRUPTION OR ERRORS, AND (C) PROVIDE THE SERVICES (INCLUDING CONTENT AND INFORMATION) ON AN “AS IS” AND “AS AVAILABLE” BASIS.

SOME LAWS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OR ALL OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CZIF AND AFFILIATES (INCLUDING WITHOUT LIMITATION CHAN ZUCKERBERG INITIATIVE, LLC; COLLECTIVELY, THE “PROTECTED PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL) IRRESPECTIVE OF WHETHER SUCH DAMAGES ARISE FROM CLAIMS BROUGHT IN CONTRACT, TORT, NEGLIGENCE, WARRANTY, STRICT LIABILITY, OR ANY OTHER THEORY AT LAW OR IN EQUITY, AND EVEN IF ANY PROTECTED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE PROTECTED PARTIES’ AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED USD $100.

THIS LIMITATION OF LIABILITY IS PART OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US AND SHALL APPLY TO ALL CLAIMS OF LIABILITY (E.G. WARRANTY, TORT, NEGLIGENCE, CONTRACT, LAW) AND EVEN IF WE AND OUR SERVICE PROVIDERS AND/OR LICENSORS HAVE BEEN TOLD OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF THESE REMEDIES FAIL THEIR ESSENTIAL PURPOSE.

THE LAWS IN SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY, SO THESE LIMITS MAY NOT APPLY TO YOU. IF YOU ARE A RESIDENT OF A JURISDICTION THAT PERMITS THE EXCLUSION OF THESE WARRANTIES AND LIABILITIES, THEN THE LIMITATIONS IN THIS SECTION SPECIFICALLY DO APPLY TO YOU.

7. Indemnification

You shall indemnify, defend and hold CZIF and its affiliates (including CZI, LLC) harmless from and against, and shall pay all damages, costs, fees, and expenses (including reasonable attorneys’ fees and expenses) relating to, any third party (including government entity) claim, action, suit, or other proceeding (a “Claim”) to the extent arising from: (1) your actual or alleged failure to comply with applicable law or these Terms; (2) your gross negligence, willful misconduct, or fraud; and/or (3) any misrepresentation you make regarding your use of the Services.

Indemnification is conditioned upon, CZIF giving you written notice of any such Claim, and giving you control of the defense and settlement of any such Claim, and cooperating with you in such defense. Notwithstanding anything to the contrary, (1) CZIF may participate in defense of such Claim with its own counsel at its own expense and (2) you may not settle any Claim without CZIF’s prior written consent, which will not be unreasonably withheld, unless it unconditionally releases CZIF of all liability, obligation, and fault.

8. Limits and Termination

We reserve the right to limit or terminate your access to the Services at any time, without notice, and for any reason including for breach of these Terms. If you believe your Services have been wrongfully terminated or restricted, contact us using the contact information provided in the “Contact us” section below.

The following shall survive termination:

  • Our rights to use and disclose your content and feedback related to the Services; and
  • Sections 3, 4, 5, 6, 7, 8, 9, and 10.

9. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

THIS SECTION CONSTITUTES AN ARBITRATION AGREEMENT (“Arbitration Agreement“); IT REQUIRES YOU AND CZIF AND ITS AFFILIATES, INCLUDING WITHOUT LIMITATION THE CHAN ZUCKERBERG INITIATIVE, LLC (COLLECTIVELY, THE “CZ PARTIES“) TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION, SO PLEASE READ IT CAREFULLY.

(a) Applicability. You and the CZ Parties agree that all Disputes, including Enforceability Disputes, will be resolved exclusively in binding arbitration on an individual basis, except that you and the CZ Parties are not required to arbitrate IP Disputes. Notwithstanding the foregoing, either you or the CZ Parties may bring an individual action in small claims court.

  • A “Dispute” means a dispute, claim, or controversy arising out of or relating to the CZ Parties’ products or these Terms; or whether that dispute is (1) based on past, present, or future events; and (2) in contract, warranty, state, regulation, or other legal, or equitable basis.
  • An “Enforceability Dispute” means a Dispute relating to the interpretation, applicability, or enforceability of this Arbitration Agreement, including the formation of the contract, the arbitrability of any Dispute, and any claim that all or any part of this agreement is void or voidable.
  • An “IP Dispute” means a Dispute relating to the ownership or enforcement of intellectual property rights.

(b) Waivers.

  • Waiver of Jury Right. YOU AND THE CZ PARTIES ARE EXPRESSLY GIVING UP ALL RIGHTS TO A JURY TRIAL OR COURT TRIAL BEFORE A JUDGE. The arbitrator’s decision will be final and binding on both you and us, subject to review solely on the grounds set forth in the Federal Arbitration Act (“FAA”).
  • Waiver of Class or Consolidated Actions. YOU AND THE CZ PARTIES AGREE THAT ALL DISPUTES MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS. The validity of this waiver – and whether an action may proceed as a class, collective or representative action – must be decided by a court.

(c) Initiating a Dispute

  • To initiate a Dispute, a party must send to the other party written notice of that Dispute containing: (a) the name, address, and contact information of the party giving notice; (b) the facts giving rise to the Dispute; and (c) the relief requested.
  • You and we agree that we shall (in good faith) meet and attempt to resolve the Dispute within 30 days. If the Dispute is not resolved during that time period, then you and a representative of the applicable CZ Party shall (in good faith) meet and attempt to resolve the Dispute through non-binding mediation with a mutually agreed-upon mediator within 30 additional days. If you and we do not reach an agreement to resolve the dispute within that 60-day period, you or we may commence an arbitration proceeding or file a claim in small claims court.

(d) Arbitration Rules and Procedure.

  • Rules. The FAA governs the interpretation and enforcement of this Arbitration Agreement. Judicial Arbitration & Mediation Services, Inc. (“JAMS”) will administer the arbitration before a single arbitrator, and the arbitration will be initiated and conducted according to the Streamlined Arbitration Rules and Procedures (the “JAMS Rules”), to the extent they are not inconsistent with the terms of this agreement. The JAMS Rules and instructions about how to initiate an arbitration are available at https://www.jamsadr.com/rules-streamlined-arbitration (as of the date of this agreement) or 1-800-352-5267.
  • Fees. Pursuant to the JAMS Consumer Arbitration Minimum Standards, the CZ Parties will bear all costs of the arbitration (including any JAMS Case Management Fee and all professional fees for the arbitrator’s services), except for the filing fee if you are the party initiating the arbitration.
  • Manner and Location of Arbitration. You may choose to have the arbitration conducted by telephone, in writing, online, or in person. If in person, you may choose to have the arbitration conducted (a) in San Mateo County, California, (b) in the county where you live, or (c) at another location that you and we agree upon.

(e) Confidentiality. All aspects of the arbitration, including without limitation the record of the proceeding, are confidential and will not be open to the public, except (a) to the extent both parties agree otherwise in writing, (b) as may be appropriate in any subsequent proceedings between the parties, or (c) as may otherwise be appropriate in response to a governmental agency or legal process, provided that the party upon whom such process is served shall give immediate notice of such process to the other party and afford the other party an appropriate opportunity to object to such process.

(f) Opt-Out. You may opt out of this Arbitration Agreement by notifying us by mail no later than 30 days after first becoming subject to it. Your notice must include your name, address, and a clear statement that you want to opt out of this Arbitration Agreement.

(g) Severability. If any portion of this Arbitration Agreement is found to be unlawful, void or for any reason unenforceable, then that portion shall be severed and the remainder of this Arbitration Agreement shall be given full force and effect.

10. General Terms

(a) Governing Law, Jurisdiction, and Venue

This Agreement and any Disputes will be governed, controlled, and interpreted by and under the laws of the State of California, without giving effect to any conflicts of laws principles that require the application of the law of a different state. Notwithstanding the foregoing, to the extent such laws are inconsistent with the Federal Arbitration Act, the Federal Arbitration Act will govern. Any dispute that is not subject to arbitration (e.g., if arbitration is deemed unenforceable or inapplicable) shall be, and any judgment on any arbitration award may be, brought in the U.S. District Court for the Northern District of California or a state court located in San Mateo County, California.

Subject to and without waiver of the arbitration provisions in Section 9, you agree that any judicial proceedings (other than small claims actions) will be brought in and you hereby consent to the exclusive jurisdiction and venue in the state courts in the city and county of San Mateo, California, or federal court for the Northern District of California.

(b) Severability

If any provision in these Terms is held invalid or unenforceable, the other provisions will remain enforceable, and the invalid or unenforceable provision will be modified to a valid and enforceable provision that most accurately reflects the parties intentions.

(c) Entire Agreement

These Terms (along with the Privacy Policy) constitute the entire agreement between you and us regarding the Services. If you wish to modify these Terms, any amendment must be provided to us in writing and signed by our authorized representative.

(d) Waiver

Any waiver or failure to enforce any of these Terms on one occasion will not be deemed a waiver of any other provision or of that provision on any other occasion.

(e) Assignment

You may not assign or transfer any rights or obligations under these Terms without our consent. However, you agree that we may assign these Terms in connection with a reorganization, or to a successor or assign that agrees to assume our obligations under these Terms (and Privacy Policy) without your consent.

(f) Notice

You agree that notice under these Terms must be in writing and deemed to have been given on the date delivered by a nationally recognized express mail service, such as Federal Express, or by certified and registered mail (signature for receipt required) to CZIF at the address provided in the “Contact us” section below.

(g) Change

We may modify or update these Terms from time to time, and you can see when the last update was by looking at the “Last Updated” date at the top of the Terms. If we make material changes we will provide notice through these Terms. Your continued use of the Services after we publish a notice about changes to these Terms means that you acknowledge and agree to the updated Terms.

11. Contact us

If you have any questions, comments, or concerns with these Terms, you may contact us at privacy@chanzuckerberg.com.

Our address is:
Chan Zuckerberg Initiative Foundation
2682 Middlefield Road, Suite i
Redwood City, CA 94063
Attn: General Counsel
Email: courtesy copy: legalczi1@chanzuckerberg.com (email does not constitute notice)